The offer and sale of products on our website (“www.sleeg.it”) are regulated by these General Terms and Conditions of Sale. The products purchased on www.sleeg.it are sold directly by Laveglia Service S.r.l. (“the Seller”), with registered office in Italy, Strada vicinale Ronco, 17, 15057 Tortona, Subscr. Reg. Enterp. Alessandria, V.A.T. number 02533660060, R.E.A. AL – 263823, Soc. Cap. Euro 50.000,00
- General provisions
The General Terms and Conditions of Sale apply to the online sale of Laveglia Service to end consumers of all products offered for sale on its website www.sleeg.it (the “Site”) and exclude the application of all other terms, including those in effect in retail stores.
The general conditions of sale applicable are those in force at the time of the order.
Before sending the order, the customer must carefully read their contents. These General Terms and Conditions of Sale explain to the customer that this is Laveglia Service, how Laveglia Service will send the products to the customer, how the Customer and Laveglia Service can modify or terminate the contract, what to do in case of problems and other important information. If the customer considers that there is an error in these General Terms and Conditions of Sale, please inform Laveglia Service. Different terms and conditions will only be valid if they are specifically agreed between the parties.
Laveglia Service reserves the right to modify the General Terms and Conditions of Sale at any time, and the new conditions of sale will be applicable to any offer or order made after the entry into force of these modifications.
The General Conditions of Sale in force are accessible at any time on the Site.
Unless otherwise stated, the data recorded on the Site constitutes proof of all transactions between Laveglia Service and its customers with reference to the sales made on the Site.
- Order processing
2.1 Product Selection
Orders must be placed exclusively on the Site.
The customer selects the products by clicking on ” Add to cart ” and continues his navigation by clicking on ” Continue shopping “.
The customer can, at any time, consult the products selected in his basket by clicking on “View details / My basket” and consult the payment options offered by Laveglia Service, as well as the shipping costs and delivery times.
2.2 Registration of the order
After selecting the product(s), the customer checks the details of his order and the price to be paid and corrects any errors before confirming the order.
The customer enters the information necessary for the correct delivery of his order and must therefore carefully read these conditions of use of the Site and the information of Laveglia Service on confidentiality before submitting an order.
The customer is then prompted to select the chosen payment option and enter the corresponding information.
2.3 Final validation of the order
At the end of the order procedure, the customer accepts the “General Terms and Conditions of Sale” by clicking on the appropriate box and definitively confirms his order by clicking on “Proceed to payment”. After confirmation of the order and willingness to proceed with payment, Laveglia Service sends the customer an electronic receipt of acceptance of the order. The sales contract is then definitively concluded.
The conditions of an order are subject to change until Laveglia Service confirms the order.
Any modification of an order by the customer that is made after a possible modification of the prices by Laveglia Service, will automatically result in the application of the new prices.
Laveglia Service reserves the right to refuse any order. In such a case, an e-mail will be sent to the customer using the e-mail address provided by the customer instead of accepting the offer.
- Right of withdrawal
3.1 Right and period of withdrawal
The customer has the legal right to withdraw without having to give any reason within fourteen (14) days from the day the product ordered on the Site was received by the customer.
If the order includes several products to be delivered separately, the withdrawal period for all the products in this order begins to run from the date of receipt of the last product.
3.2 Conditions for exercising the right of withdrawal
In order to exercise the right of withdrawal, the customer must inform Laveglia Service of the withdrawal at the latest at the end of the applicable period of the right of withdrawal: by sending by post or e-mail an unequivocal statement that clearly expresses the intention to withdraw, to be sent to the following address: Laveglia Service S.r.l., Strada vicinale Ronco, 17 , 15057 Tortona (AL), Italy – e.mail: email@example.com, For any information on the conditions of withdrawal, the customer can contact the customer service at the following telephone number +39 0131 97 57 26 (at local call charges) or by e-mail at the following e-mail address firstname.lastname@example.org.
- Restitution and reimbursement
The Seller, in case of exercise of your right of withdrawal, has the right not to accept the return or not to reimburse in full the sums paid for the purchase, with regard to the products that have been modified in their essential and qualitative characteristics or that have been damaged.
- Product Availability
The products and prices offered are in force as long as they appear on the Site and within the limits of available stocks.
Errors or changes may exceptionally occur. In case of unavailability of a product after the order, the customer is informed by e-mail (or by mail if he has not provided the e-mail address) of the lack of availability of the product(s), or of the possible partial delivery of an order, or the cancellation of the order.
In case of total or partial cancellation of the order due to unavailability, the sums corresponding to the unavailable products will not be borne by the customer. If the amounts have already been withdrawn, the customer will be refunded the sums paid for the unavailable products within thirty (30) days.
The products purchased on the Site will be delivered to the address provided at the time of the order. The customer is responsible for the accuracy of the information provided when ordering. In the event of an error in the recipient’s address (in particular surname, first name, street and house number, postal code, city, telephone number or e-mail address) Laveglia Service can in no way be held responsible for the non-delivery of the order.
Delivery is made by the private carrier in standard mode. The amount of the transport costs is:
– 25 euros TTC for the standard delivery of an order between 1 and 300 euros;
– 30 euros TTC for the express delivery of an order between 1 and 300 euros;
– Free shipping for orders over 500 euros.
Delivery is available for orders to be delivered in Europe. The delivery of the products available in stock is made between 10 and 15 days from the validation of the order for standard delivery and between 3 and 5 days for express delivery.
- Transport – Reception – Reservations
The customer is responsible for checking the conformity of the products and the condition of their packaging at the time of delivery and for prosecuting the carrier.
In the event of deterioration of the product, the customer must without delay:
- Report the damage on the delivery note presented by the carrier;
- Send the carrier a registered letter with acknowledgment of receipt no later than three (3) days from the date of delivery;
- Send to Laveglia Service, at the same time, a copy of the above letter, as well as the delivery note, to the following address: Laveglia Service S.r.l, Strada vicinale Ronco, 17, 15057 Tortona (AL), Italy, e-mail: email@example.com.
If the customer does not comply with the above procedure, Laveglia Service will not process any complaints.
- Product Compliance
Laveglia Service undertakes to refund or replace products that do not comply with the order. The customer must report any apparent non-conformity and return the product(s) to Laveglia Service, which will replace or refund the product(s) as agreed with the customer in the relevant practice. If the returned products are incomplete, stained or significantly damaged, they will not be supported by Laveglia Service. Under no circumstances will the return, replacement or refund be requested and / or made by the stores.
- Payment Options
Payment for products can be made online by credit card (Visa, Mastercard, American Express) or PayPal
For a credit card payment, after selecting the chosen card type, the customer must enter the credit card number, expiration date and the last three digits on the back of the card.
Laveglia Service reserves the right to suspend delivery in the event of a payment problem.
The order will only be shipped after receipt of payment from the customer by our accounting department and in accordance with the normal delivery times indicated in Article 8 of the General Terms and Conditions of Sale.
- Promotional codes
Promotional codes are only valid for orders placed online on this site.
- Laveglia Service reserves the right to refuse orders when, in its opinion, a promotional code is not valid for the order placed
- Promotional codes are only valid for selected products, while stocks last
- You can only use one promotional code per order
- Promotional codes cannot be combined with other promotions
- In case of return of the product, refunds will be paid for the money used in the initial purchase once the promotion is applied, unless the shipping costs, gift box or gift card are charged on the original order.
- In case of return of part of the order, the value of the promotion applied on this order will be distributed proportionally among the goods. The cash amount that exceeds this value, with the exception of shipping costs, gift box or gift card charged on the original order, will be returned to the customer.
- Communication of personal data
Payments made on the website by credit card are managed by the company for secure payments Stripe. To confirm the transaction, the customer must agree to the transfer and storage of his financial data, name, address and any other information necessary for the company for secure payments Stripe.
The collection of some of your personal data is a mandatory requirement for this purpose. Without this data, the transaction may be delayed or made impossible, and the order may be cancelled.
This data is intended for the authorized services of involved in the processing and the seller, as well as for any third party whose involvement is necessary to ensure the smooth running of the payment procedure and the operation of the services offered.
- Retention of title – Transfer of risk
Laveglia Service retains ownership of each delivered product until full receipt of payment due for the respective product. The risks related to the products are transferred to the customer at the time of delivery or implicit acceptance.
In case of non-payment, Laveglia Service reserves the right to claim ownership of the respective product.
- Customer rights
All products sold by the Seller are covered by the legal warranty of twenty-four (24) months for lack of conformity, in accordance with applicable law. The lack of conformity of the product must be communicated to the Seller within two (2) months of its discovery. The lack of conformity may be communicated to the Seller by contacting firstname.lastname@example.org. In case of lack of conformity, you have the right to request the repair or replacement of the product. In the event that the aforementioned remedies are not possible or excessively costly, you will be entitled to a reduction in the price paid or the termination of the sales contract.
If the returned products are incomplete, stained or significantly damaged, they will not be taken care of by Laveglia Service. Under no circumstances will the return, replacement or refund be requested and / or made by the stores.
- Applicable law and dispute resolution
16.1 The General Terms and Conditions of Sale are governed with to Law No. 2020-1508 of 3 December 2020 (known as DDADUE).
16.2 In the event of disputes arising from the General Terms and Conditions of Sale between Laveglia Service and each of its end users, we inform you that the European Commission provides a platform for alternative dispute resolution, accessible on the http://ec.europa.eu/odr website.
- Intellectual property
Contents, comments, works, illustrations or photos on the Site www. sleeg.it are protected by copyright and intellectual property protection, for the whole world.
- Personal data
- External links
The Site www.sleeg.it may contain external hypertext links that redirect the customer to other websites. Laveglia Service does not guarantee any website that customers access through the Site www.sleeg.it and in no way can be held responsible for the content, operation, services offered or access to these websites.
- Secure website
The Site www.sleeg.it is a website protected by SSL encryption.
- Customer service
For any information or questions, please contact customer service at the following telephone number: +39 131 97 57 26 (at local call charges).
- Customer Evaluation Area
Laveglia Service reserves the right to check and delete any content published on the customer evaluation area of the Site www.sleeg.it. Laveglia Service reserves the right to remove or not post content that it deems, in its sole discretion, inappropriate or offensive, such as:
- Advertising, of any kind, including any competing business, sale of products, solicitation, self-promotion and spam
- False, inaccurate or misleading information
- Content offensive to companies or individuals, including Laveglia Service, its employees, suppliers, distributors or affiliates or third parties
- Inappropriate or misleading content or containing an inaccurate image of the Laveglia Service
- Content that threatens, aggressively or violates the rights of any person, including content revealing private information about other users
- Content, including malware, software or files that may infringe the intellectual property rights of third parties, offensive comments or that could damage the display system of other users.